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KLM’s LiveReply on Desso carpet

KLM’s LiveReply on Desso carpet to emphasize their customer service

On 19 September, KLM organized a LiveReply to emphasize their customer service via social media.

30 September 2011

On 19 September, KLM organized a LiveReply. To emphasize their customer service via social media, KLM answered questions via Facebook and Twitter with a living alphabet instead of the normal characters.

Below, you will find a video of the making of this event. The white background that shapes the Twitter-field in which the KLM-employees create their answers, is a custom made carpet supplied by Desso. Desso has been the carpet supplier for the KLM fleet for twenty years, and was happy to be a part of this innovative and wonderful campaign.

View the video here: https://www.youtube.com/watch?v=8JCaI8qjXrs&feature=youtu.be